Our Work Policy
Last Update: 1/7/2025 9:45PMPrivacy & Data Use
We respect your privacy. Any information you share with us such as your name, email, payment details, or website credentials will be kept secure and confidential.
We do not sell or share your information with third parties, except for specific services that require collaboration with our trusted freelancers.
Some services we provide may be handled by our external freelance team to ensure quality and efficiency. These include:
Wix Development
SquareSpace Development
Shopify Store Development
Search Engine Optimizations
Content Writing
Social Media Marketing
We ensure that every freelancer we work with maintains our standard of quality and follows confidentiality agreements.
Payments and Refunds
Our payment terms vary depending on the different project types:
Some services will require full payment before starting.
Some services allow 50% advance payment, with the remaining due before final delivery.
Please note:
If you cancel the project for any reason after payment, the advance or full payment will not be refunded.
If we cancel the project for any reason from our end, you will receive a full refund.
Once the work is delivered and approved, no refund will be issued under any circumstances.
Project Timelines
Website projects are expected to be completed within 20 days.
If you fail to provide the required materials, content, or feedback in time, the delivery may be delayed.
In case of unnecessary or repeated delays from the client’s side, we reserve the right to:
Cancel the project with no refund
Or charge additional fees for continuing the work
Scope of Work
You will receive exactly what is agreed upon in the deal or conversation.
You cannot request additional tasks or changes outside the original scope without extra charges.
If you require extra work, you will need to pay an additional fee based on the new requirements.
We encourage you to clearly define the entire scope at the beginning of the project.
Handover and Support
After project completion and handover:
No refund will be processed under any circumstances.
We will offer 1 month of free support after delivery, but only under certain conditions:
If the issue is caused due to our mistake, it will be fixed free of cost.
If the issue arises due to your own changes or third-party interference, we will:
Fix basic issues (e.g., small bugs, layout glitches) for free
Charge a fee for major issues (e.g., broken layouts, site errors caused by client edits)
Ownership & Responsibilities
Once the project is delivered and the final payment is made, the ownership of the files, design, and website is transferred to you.
You are responsible for maintaining your website unless you have subscribed to our ongoing support or maintenance service.
Communication & Support Channels
All communication related to your project must be done via our official communication channels.
We aim to respond within 24 hours on business days.
Urgent changes or emergency requests must be clearly marked, and may incur additional costs.
Changes to the Policy
We reserve the right to update or change this Privacy Policy and Terms of Service at any time. Any updates will be reflected on this page.
If you do not agree with any part of this policy, we recommend not proceeding with our services.
By working with us, you agree to all terms and conditions mentioned above
Our Payments Policy
Last Update: 23/05/2026 10:15PM
1. General Terms
2. Payment Terms & Grace Period
All fees must be paid according to the agreed schedule stated in your invoice or quotation. This typically includes an upfront deposit, milestone payments, and a final balance before official handover.
We understand that occasional delays can happen. A grace period of 7 (seven) calendar days is granted from the due date of any payment. During this time, no late penalties or service restrictions will apply, provided you remain in communication with us.
If full payment is not received within the 7-day grace period, the account is considered in default. At this stage, we reserve the right to take the actions described in Sections 4 and 5 below.
3. Ownership & Access Rights Until Full Payment
Until the total outstanding balance is paid in full, the project is not considered officially delivered or transferred. During this period:
-
You may not remove or disable any LM Web Designers administrator or developer accounts associated with the project.
-
You may not publicly launch, promote, or openly use the website or deliverables for commercial or public purposes until final clearance and handover are completed.
Title, full intellectual property rights, and unrestricted usage rights for the website or service deliverables will only transfer to you upon receipt of the final payment. Until that point, we retain all rights to the work produced.
4. Consequences of Non-Payment or Attempted Default
We may immediately suspend access to the website or service and take it offline. This includes removing the site from our servers, associated hosting environments, and any staging platforms under our control.
If a suspended project remains in default for an extended period (typically 15–30 days or more after the initial grace period), we reserve the right to permanently delete all related files, databases, designs, and assets. Once deleted, recovery will not be possible.
If you attempt to copy, back up, migrate, or redeploy the website or deliverables to another host or platform without completing full payment, this constitutes unauthorized use. We reserve the right to:
-
Track and identify unauthorized instances through domain records, hosting footprints, and public indexing.
-
Enforce suspension through hosting providers, domain registrars, and applicable legal channels.
-
Issue formal takedown notices or cease-and-desist actions as appropriate.
5. Public Review & Reputation Transparency
-
Social Media Platforms
-
LinkedIn
-
Trustpilot
-
Other relevant business review or professional directories
6. Applicability to All Services
-
Website Design & Development
-
E-Commerce Solutions
-
Search Engine Optimization (SEO)
-
Digital Marketing & Content Services
-
Graphic Design & Branding
-
Website Maintenance & Technical Support
-
Custom Development or Consulting